CreaRack Help

Introduction to CreaRack Pro: what the platform does and which modules it includes

How CreaRack Pro's multi-tenant model works: organizations, plans, and module gating

How the CreaRack Pro UI is organized: top bar, module navigation, Config menu, Help, and keyboard shortcuts

Core ideas behind the Rack Editor: rack units, positions and slots, stencils vs devices, rack states and the visual canvas

What a stencil is, the difference between global and your organization's stencils, and the four ways stencils get into your library

The conceptual model behind CreaRack access control: three roles, per-module permission levels across ten modules, and temporary elevation

Alphabetical definitions of the terms you will meet across CreaRack: racks, stencils, discovery, Observatory, Sentinel, fleet, signage and more

First steps in CreaRack Pro: the Welcome Wizard, your first rack, and your first monitored device

How to create, edit, filter, group, clone and delete racks from the CreaRack Pro dashboard

How to drag devices from the stencil library into rack U slots, edit their properties, and manage them in the Rack Editor

How to export the Rack Editor stencil library to a ZIP file and restore it later or in another organization

How to import device stencils from Microsoft Visio files (.vssx, .vdx, .vss) or SVG into the Rack Editor library

How to create custom stencils from images or existing devices and organize them into categories in the Rack Editor library

Download your full rack and device inventory, or a single rack, as a CSV spreadsheet

Open an SSH session to a managed device straight from the properties panel — credentials stay on the server, the browser never sees them

Capture, compare, and download running-config snapshots of your network devices from the Rack Editor

Generate and print QR labels for racks and devices so technicians can identify hardware on the floor

Send devices discovered by the Auto-Provision wizard to a rack and place them in the Rack Editor

How the global trash works: restore deleted racks and maps, or remove them permanently

Read live port and VLAN config from your switches, track desired changes, document cabling between devices, and export a cable report

Save a rack layout as a Master Template and stamp it onto other racks to standardize build-outs

Create rows of identical racks and manage them from the Row elevation view

Overview of Network Observatory, the real-time network monitoring module of CreaRack Pro

Where SNMP credentials live, how to set up v2c and v3 polling, and how stored secrets are protected

How to create threshold alerts, what alert events record, and where notifications actually appear

How to use the Observatory dashboards: the fleet Overview with movable widgets and the per-device detail view with configurable charts

Which metrics Observatory collects, how often, where they are stored and how far back you can look

What the ICMP ping and HTTP monitors measure, their intervals and timeouts, and when to use each

How CNS generates AI diagnoses for network anomalies, how 24/7 Sentinel Mode keeps monitoring alive via the Local Agent, and how to use the Network Tutor

Manage CNS insights as incidents: SLA policies, notification channels, escalation, maintenance windows, known issues, runbooks and analytics

See the state of your Local Agents, understand the Primary role, and control automatic vs manual failover

Re-scan all SNMP targets with vendor-specific MIB queries from the Observatory sidebar, via the Local Agent

Step-by-step guide to the Auto-Provision Wizard: scan an IP or subnet, review discovered devices, and route each one to a rack, Observatory, Wireless, UPS or Signage

How CreaRack network discovery works: the ICMP, ARP, SNMP and HTTP phases, single device vs subnet scans, saved credentials, deep discovery and per-device refresh

How to enable Network Management on a device in the Rack Editor, configure its management IP and SSH credentials once, read the live status indicator, and force a health check

Save reusable lists of SSH commands in the Script Library and run them on network devices from the Terminal — single sessions, the Rack Editor SSH window, or Cluster Mode

The three diagnostic tools on the Terminal page — Health Check, Port Scanner and Discovery — what each one does, how to run them, and how results persist between sessions

The Cable Report: a self-contained HTML document of all documented cable connections with per-rack tables, cable inventory and a Mermaid topology diagram, generated from the Rack Editor and exportable to PDF or Markdown

The Device page (/devices): the master list of every device card — search, filter, assign a management page, edit, discover and delete, all from one place

Upload a manufacturer's MIB file to extend Deep Discovery sensors: vendor profiles, the OID selector, Probe Device, and OID categories explained

Overview of the Digital Signage module in CreaRack Pro: media library, playlists, schedules, player monitoring, client projects, and how content reaches your screens

Build Digital Signage playlists: add media, text, tickers and color slides, set durations and transitions, preview the result, and publish to SpinetiX players

Manage Digital Signage players: discover screens with Auto-Provision, publish playlists, control playback, organize groups, and monitor player health

Upload and manage Digital Signage media in the CMS library: images, videos, HTML5 packages, web URLs and live streams, then publish to SpinetiX players

Schedule playlists by time, day, and date with the visual Schedule Matrix. Repeat options, colors, end actions, and conflict warnings

How CreaRack pushes content to SpinetiX players through the Local Agent, and how device credentials stay out of the browser

Give external clients a no-login portal to upload content, build playlists and publish to their screens: share links, PIN protection, token rotation and expiry

Fix the most common Digital Signage problems: screens not responding to publish, content not updating, offline players, missing thumbnails, client portal access and upload limits

Overview of the Terminal page: unified device sidebar, multi-tab SSH sessions, Network Tools and the Auto-Provision wizard, all powered by the Local Agent

What the CreaRack Local Agent is, why a cloud SaaS needs it to reach private IPs, how to install and activate it, how to check its status in the Fleet Manager, and how to uninstall it

How to open SSH sessions: one-click connect for managed devices, quick-connect for detected devices, manual connections, session recording and console themes

How to use the SFTP sidebar to browse, upload, download and edit files on a remote device over the active SSH session

Common Terminal and Local Agent problems: Agent not available, the activation modal, sessions that will not open, credential failures, and 127.0.0.1 vs localhost

The unified device sidebar in the Terminal: managed and detected devices in one list, with filters by type, status, group, and rack

Broadcast a command or a saved script to every open SSH session at once from the Terminal's Cluster Mode panel

Overview of the Map Editor: build floor plans of your facilities, place racks visually, draw walls and zones, and connect racks with cables

How to create, clone, and delete maps, upload a background floor plan image, adjust its opacity, and save a map as a copy

How to drag racks from the sidebar list onto the floor plan, search and filter them, move and resize them, and open the Rack Editor from the map

Upload a floor plan image and let the AI detect racks, connections, walls, and labels — plus the Brain Editor to tune the AI instructions

The Map Editor drawing toolbar (lines, arrows, text, shapes, racks) and cable routing between racks: modes, spread, curvature, width, undo/redo

How to print an area of your map: select the zone with the mouse and print it at actual size or fitted to the page

What SNMP is, how v1, v2c and v3 differ, and how OIDs and MIBs identify the data your network devices expose

What VLANs are, access vs trunk ports, 802.1Q tagging, and common VLAN layouts in datacenters

IPv4 addressing, subnet masks, CIDR notation, private vs public ranges, and IPv6 basics

Switches vs routers vs firewalls, Layer 2 vs Layer 3, managed devices, major vendors and PoE

Copper categories, fiber types, patch panels, maximum distances and cabling best practices

Hot/cold aisles, recommended temperatures, cooling types, BTU sizing and PUE explained

Datacenter power chain, UPS types, PDUs, redundancy schemes and how to plan rack power capacity

Why monitoring matters, which metrics to watch, polling protocols and how CreaRack's monitoring modules cover them

Overview of the UPS Monitor module for tracking uninterruptible power supplies in CreaRack Pro

How to discover UPS devices and add them to UPS Monitor with the Auto-Provision Wizard

Reference for the UPS Monitor fleet dashboard, per-UPS detail view and available charts

Organize UPS devices into groups, generate reports, run deep discovery and fix common UPS Monitor problems

Overview of the Wireless Monitor module for managing WiFi access points in CreaRack Pro

How to discover WiFi access points and add them to Wireless Monitor with the Auto-Provision Wizard

Reference for the Wireless Monitor fleet dashboard, per-AP detail view and available charts

How to organize access points into groups and generate printable reports or CSV exports in Wireless Monitor

How deep discovery fills the radio/SSID/client tables and how to fix the most common Wireless Monitor problems

How to add users, assign roles, fine-tune module permissions and grant temporary access in CreaRack Pro

Set up passkeys, TOTP and recovery codes, review login history and configure the session timeout in CreaRack Pro

Set your company name, logo and contact details so reports and exports carry your branding

Save device credentials once and reuse them across discovery, monitoring and signage — encrypted at rest

Download a full system backup, restore it, export your inventory to CSV and generate the printable Project Report

Review who did what and when in CreaRack with the System Logs page, and export the audit trail to CSV

Switch the CreaRack interface between English and Spanish, and how the first-run language prompt works

Let your AI assistant (Claude or ChatGPT) answer questions about your wireless network and device status in CreaRack, with your own account and read-only access